The fully integrated, menu driven package builds and maintains linked customer, order and product databases, and automates most of the tasks involved with responding to orders, inquiries and the day-to-day operation of any business receiving and processing customer orders. Order Desk prints invoices, shipping and mailing labels, envelopes, form letters, and a wide range of reports providing instant sales and income analysis.

The product was designed to be extremely easy to use, and incorporates understandable menus that guide the user through all the features of the program. According to Order Desk designer Sue Sloan, "Our goal has been to make using Order Desk Xpert a natural extension of the business process. Even those with little or no computer experience will find using Order Desk easy."

"By automating most of the data-entry process, and having drop-down menus and on-line help available on every screen, most users find they can install and use Order Desk Xpert, without ever opening the manual. Almost every task, from entering orders to reviewing performance of various marketing efforts, can be done with a single key press."

Leading Features
Order Desk Xpert provides a comprehensive solution to order entry, customer database management and sales performance analysis. Among the product's most important features:

• Total control of sales orders & inquiries - With Order Desk Xpert, it's easy to enter and track all sales orders, inquiries, and shipments. Users can instantly call up complete customer and order history at any time.
• Integrated credit card approval - With Order Desk Xpert, it's one click to process a credit card using ICVerify, either instantly when the order is entered or later using a simple batch process.
• Automatic printing of invoices and shipping labels - With Order Desk Xpert, it's easy to have professional looking invoices and shipping labels. Your customers will be impressed with the format, and you'll love how easy it is to fill orders when you have the invoices and labels ready to go as soon as the order is entered. Even partially used sheets of labels can be "re-cycled" using our new label select facility to tell the program what label to start printing on!
• Instant Performance Reports - With a wide range of pre- programmed reports and an unlimited number of special reports, you always have instant access to income and sales performance information. You can find daily, weekly, monthly sales, find out which ads are pulling best, find out about what products are top performers, even view and print daily merchant account reports.
• Customer and Prospect Contact Management - With Order Desk Xpert you have complete control of your prospect and customer database. It's easy to find customers, orders, customer history, recent contacts and inquiries . . . everything you need in your sales operation. Order Desk builds and maintains your customer database for you, and gives you the power to personalized it to your own needs. And you can quickly and easily select subsets of your database (based on your criteria) to create special form letters, mailing labels, even envelopes.
• Easy to import your current customer files - With Order Desk Xpert, importing your current customer files is easy to do. Order Desk can accept over 20 different file formats (including dbase and text), and the import process automatically places your data in the right place. Converting your existing data is easy, no matter what format it is in!
• Network Ready - Right out of the box, Order Desk Xpert is network ready. That means you can add this powerful tool to your existing Windows 95/98 network, and everyone in your office can have instant access to any or all of the features of Order Desk Xpert. (Built in security allows you to control who sees what!)
• Flexibility - Order Desk Xpert was designed so that making changes to reports, labels, screen layouts, even master databases is simple. No need to learn any programming here. Simply click the Design button and draw your changes on the screen. The program takes care of the rest!

Packaging, Pricing and Support

• Order Desk Xpert for Windows 95/98 is the full featured application for most users. Order Desk Xpert comes with a comprehensive User Reference Guide, a practice database and free upgrades for one year. The complete package has a MSRP of $695 USD.

Support for Order Desk Xpert is provided in a number of ways, including a comprehensive internet site, interactive user tutorial and a 100+ page user manual. Telephone support for installation and customization issues is free for 60 days after purchase. In addition, all registered users receive free upgrades for one year.

Internet Interactive Demo
To make it easy to try Order Desk Xpert, we've created an interactive Order Desk Demo right on the internet. Customers can visit our web site and run the interactive demo right over the internet. It's a great way to tour all the features of Order Desk Xpert, and get a feel of the way it automates the order process.

System Requirements
To use Order Desk Xpert, users need Windows 95/98 or Windows NT, 32MB of RAM, Lotus Approach 97 or newer, and a printer (optional). It is recommended that computer monitors be set to at least 800x600 resolution to allow full screen viewing.

Press contact:
Sue Sloan
XpertSS.Com
Phone: (914) 764-8376
Fax: (914) 764-1305
email:  info@orderdeskxpert.com